Privacy Matters To Us

TM Roofing are committed to safeguarding the privacy of our website visitors and customers. This policy explains when and why we collect personal information about our customers and people who visit our website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. In the EU’s General Data Protection Regulation, personal data is defined as any information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that person. We are responsible for and data controller of personal information that we receive about you, which might include contact information such as postal address, email and telephone number, billing history such as invoices and statements, order details and any personal information you have passed through to us. Anonymous computer address and information about the pages you visit is also collected from visitors to our website, which will never be linked to your identity.

Our purpose of holding personal data is to allow us to fulfil our commitments to provide the agreed products or services to you. We will only hold the minimum data required to perform those services. Billing information is used and held in order to perform billing and account management. We will not share the data with any third party without your express consent or request. We do not sell or pass on your data for the purposes of marketing. You have the right to ask for a copy of the information TM Roofing holds about you, and the accuracy of your information is important to us. You may request the deletion of your data at any time (excluding data we are legally obliged to hold). This is known as a data subject access request (DSAR) and you must request this in writing, providing the necessary identification before any information is released. If you wish to submit a request, or have any questions regarding this privacy policy, you must do so in writing using the details on our contact page. We reserve the right to change this privacy policy and will post any revisions on this page of our website. Your continued use of this website will be subject to the then current privacy policy, and inline with our terms and conditions.

Data Processing

Our roofing company is registered with the Information Commissioners Office (ICO) in order to make transparent our data handling practices, and comply with the General Data Protection Regulations (GDPR) effective from May 2018. We must have a valid lawful basis in order to process a person’s data and be able to demonstrate the processing of data is necessary in order to provide our products and services. We may have to process information to fulfil our contractual obligations to provide a quotation, or act as credit intermediary in a finance agreement, or provide a warranty. In this instance the processing is necessary for the performance of the contract. We may also have to process information for health and safety reasons. In many instances the processing is necessary, for example to ultimately create a finance plan through a lender when acting as a credit intermediary or carrying out a customer survey report. As a company, we do not process special category data, nor use your data for direct marketing.

We may require you to submit personally identifiable information in order for you to make use of our services. You confirm that any information you enter or provide will be true. We will only request and collect information which is necessary or reasonable in order to provide you with your requested services and to improve the services that we provide. It will not be a requirement to provide any additional information which is not needed to provide the services. In the course of our dealing with you we may collect and process certain information about you. Your personal information may be used by us, our employees, contractors or agents to assess eligibility for services and products (whether provided by us or on our behalf), carry out regulatory checks and meet our obligations to our regulators, communicate with you to arrange the provision of such services and products, carry out credit reference checks through associated third parties, or detect and prevent loss, fraud and other criminal activity.

Roofing Finance

In the case of arranging finance for any of our products or roofing services, your personal information may be shared with third parties such as our principal, the Financial Conduct Authority, a finance lender (where applying for a finance option where we act as a credit intermediary), a finance credit broker, credit reference agencies (who may check the information against other databases, public or private to which they have access), or fraud prevention agencies. This information may come from your interactions with us or them through applying for finance or other consumer finance product, or ascertain from the way in which the loan is administered and managed. In connection with the above purposes, your personal information may be transferred to, or otherwise processed by third party service providers acting on our behalf, our agents and law enforcement authorities, including the police. Applications for credit or any form of finance are bound by these terms, supported by documentation sent as part of your request.

Our Cookies

To make this website simpler and easier to use, small data files are placed on your computer. These are known as cookies and nearly all websites do this too. They improve things by remembering settings, so you don’t have to keep entering them whenever you visit a new page. Cookies also measure how you use the website so we can make sure it meets your needs. A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. Session cookies will be deleted from your computer when you close your browser. We collect information about your computer and about your use of this website, including your geographical location, browser type, referral source, length of visit and number of page views. We also use cookies that store basic data on your interactions with Joomla, the management system running this website. This system also creates log files, allowing us to record visitors usage of the site. These logs are automatically generated from all our visitors, which we use to make improvements to the layout of the site and to the information in it, based on the way that visitors move around it. Log files do not contain any personal information, nor do we ever seek to identify you using this information.

More Privacy

Website Links

Our website contains links to our partners, as well as other external sites. You should note, that if you click through to any of these external sites, we do not have control over that site. We cannot be responsible for the protection of any information that you provide to these other websites as they are not governed by this privacy statement. You should always exercise caution and look at the privacy statement of whichever website it is that you are visiting.

Rejecting Cookies

If you are concerned about cookies on our website, most browsers have an option to reject all cookies, whilst some just allow you to reject only third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking tools, then internet options, privacy and selecting block all cookies using the sliding selector. Blocking all cookies will however have a negative impact on the usability of this website and many others too.

Contacting Us

By using and contacting us via our website contact form, our social media channels, email address or telephone number you will be sending us your personal information, which may then be collected and stored, in hard copy or digital format for correspondence purposes.

Policy Changes

We reserve the right to change this privacy policy and will post any revisions on this page of our website. Your continued use of this website will be subject to the then current privacy policy, inline with our terms and conditions and the current data protection regulations.

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TM Roofing Service N/W Limited is an Introducer Appointed Representative and provides a pure client Introduction through Improveasy Ltd., a company registered in England and Wales (Co. Reg. number 7807352). Registered Office: Station House, Stamford New Road, Altrincham, Cheshire, WA14 1EP. The firm is authorised and regulated by the Financial Conduct Authority (FRN 708623). The firm is authorised as a Broker, not a Lender and offers credit facilities from a panel of lenders. The credit is subject to application and status.